Program

2018 conference and training day banner

Note that the program is subject to change. For Tuesday, Training Day participants register for and participate in one of the five tracks. Wednesday’s and Thursday’s conference program consists of two simultaneous tracks and you can mix and match sessions from different tracks.

LCI-C Conference Agenda for April 24, 2018

07:00 - 17:00 — Registration

Grand Ballroom Foyer

07:30 - 08:00 — Breakfast

Grand Ballroom Foyer

08:00 - 10:00 — ACG Lean Construction Education Program – Unit 3: Lean Workstructuring & Unit 4: The Last Planner® System – Sold Out

Art Winslow

Grand Ballroom B

Unit 3: Lean Workstructuring is the first of two units that introduces the Last Planner® System (LPS). This system was developed by the Lean Construction Institute (LCI) to plan projects in a way that produces predictable workflow and rapid learning. This half-day, instructor-led course describes the process of Lean Workstructuring. Following this course, you will be able to:

  • Apply the methods and tools utilized in pull planning;
  • Describe the concept of Lean Workstructuring;
  • Outline the desired outcomes of Lean Workstructuring;
  • Describe the characteristics and application of the LPS.

Unit 4: The Last Planner® System (LPS) is the second of two units introducing the LPS. This system was developed by the Lean Construction Institute (LCI) to plan projects in a way that produces predictable workflow and rapid learning. This half-day, facilitator-led course shows how to conduct make-ready and weekly work planning sessions. Following this course, you will be able to:

  • Apply the LPS on a project;
  • Hold make-ready and weekly work planning sessions; and
  • Calculate, track and analyze percent plan complete for a project.

08:00 - 10:00 — Advanced Lean Boot Camp – Sold Out

Eric Lusis
David MacKay

Junior Ballroom ABCD

Are you wondering how you can use Lean thinking in your organization or on a project? The design and construction industry is seeing reduced costs, improved profitability, improved schedule reliability and increased employee engagement. The Lean community is also seeing these benefits for owners and service providers.

This one-day bootcamp will help you gain a clear understanding of what Lean is all about. By the end of the day, you will have a better understanding of flow efficiency, value, waste, pull and the value stream. You will see how principles and behaviors such as collaboration, continuous improvement and respect for people drive the Lean processes and supply chains. And you will be introduced to several methods and tools available to apply a Lean solution.

08:00 - 10:00 — Choosing by Advantages

Paz Arroyo
David Long

Grand Ballroom C

When applied appropriately, choosing by advantages (CBA) allows for visual and transparent decision making. It also aligns with the desired values and culture of Lean/IPD and allows teams to emphasize a project’s value to its stakeholders (customers and clients). With CBA, decision makers can reach consensus, focus on outcomes, and understand all of the factors considered during the decision-making process.

08:00 - 10:00 — Value Stream Mapping / Target Value Delivery

Brian Aasman
Murray Guy
Jack Avery
Robert Croft

Grand Ballroom A

In the morning we will explore value stream mapping (VSM). It is a Lean problem solving method designed to make process “waste” visible, so you can eliminate it. This is a hands-on class. We will be asking you “what process bugs you”, and create a VSM together. This course will give you a different way to solve problems within your company.

The afternoon will provide delegates a session on target value design (TVD). This is a process where all stakeholders collaboratively produce a design that provides the best value. It is done by evaluating design against the budget, and the target values of the customer. This course will help you better define target value from your customer’s perspective.

08:00 - 10:00 — Dojos to Lean Leadership / unConference

Parksville

Dojos to Lean Leadership looks into why most organizations fall short of becoming Lean. Few organizations ever adopt kaizen thinking as their habit. Dojo teaches you this approach — develop kaizen mastery at the place where you perform your work. You will learn to bring Dojo to your work. Dojo is a global cultural shift to a practice-based mindful development of yourself, your relationships with your peers, colleagues and clients.

Afternoon’s unConference is not your parents’ conference! The session topics and activities are proposed by the attendees. An unConference provides an opportunity for every attendee to be a participant in shaping and leading the event. Be prepared to get involved and meet people. Major themes reflect the backgrounds and interests of the participants. You might participate in sessions about technology, Lean theory, challenges, problem solving, innovative practices and more.

10:00 - 10:15 — Break

Junior Ballroom Foyer

10:15 - 12:00 — ACG Lean Construction Education Program – Unit 3: Lean Workstructuring & Unit 4: The Last Planner® System – Sold Out

Art Winslow

Grand Ballroom B

Unit 3: Lean Workstructuring is the first of two units that introduces the Last Planner® System (LPS). This system was developed by the Lean Construction Institute (LCI) to plan projects in a way that produces predictable workflow and rapid learning. This half-day, instructor-led course describes the process of Lean Workstructuring. Following this course, you will be able to:

  • Apply the methods and tools utilized in pull planning;
  • Describe the concept of Lean Workstructuring;
  • Outline the desired outcomes of Lean Workstructuring;
  • Describe the characteristics and application of the LPS.

Unit 4: The Last Planner® System (LPS) is the second of two units introducing the LPS. This system was developed by the Lean Construction Institute (LCI) to plan projects in a way that produces predictable workflow and rapid learning. This half-day, facilitator-led course shows how to conduct make-ready and weekly work planning sessions. Following this course, you will be able to:

  • Apply the LPS on a project;
  • Hold make-ready and weekly work planning sessions; and
  • Calculate, track and analyze percent plan complete for a project.

10:15 - 12:00 — Advanced Lean Boot Camp – Sold Out

Eric Lusis
David MacKay

Junior Ballroom ABCD

Are you wondering how you can use Lean thinking in your organization or on a project? The design and construction industry is seeing reduced costs, improved profitability, improved schedule reliability and increased employee engagement. The Lean community is also seeing these benefits for owners and service providers.

This one-day bootcamp will help you gain a clear understanding of what Lean is all about. By the end of the day, you will have a better understanding of flow efficiency, value, waste, pull and the value stream. You will see how principles and behaviors such as collaboration, continuous improvement and respect for people drive the Lean processes and supply chains. And you will be introduced to several methods and tools available to apply a Lean solution.

10:15 - 12:00 — Choosing by Advantages

Paz Arroyo
David Long

Grand Ballroom C

When applied appropriately, choosing by advantages (CBA) allows for visual and transparent decision making. It also aligns with the desired values and culture of Lean/IPD and allows teams to emphasize a project’s value to its stakeholders (customers and clients). With CBA, decision makers can reach consensus, focus on outcomes, and understand all of the factors considered during the decision-making process.

10:15 - 12:00 — Dojos to Lean Leadership / unConference

Parksville

Dojos to Lean Leadership looks into why most organizations fall short of becoming Lean. Few organizations ever adopt kaizen thinking as their habit. Dojo teaches you this approach — develop kaizen mastery at the place where you perform your work. You will learn to bring Dojo to your work. Dojo is a global cultural shift to a practice-based mindful development of yourself, your relationships with your peers, colleagues and clients.

Afternoon’s unConference is not your parents’ conference! The session topics and activities are proposed by the attendees. An unConference provides an opportunity for every attendee to be a participant in shaping and leading the event. Be prepared to get involved and meet people. Major themes reflect the backgrounds and interests of the participants. You might participate in sessions about technology, Lean theory, challenges, problem solving, innovative practices and more.

10:15 - 12:00 — Value Stream Mapping / Target Value Delivery

Brian Aasman
Murray Guy
Jack Avery
Robert Croft

Grand Ballroom A

In the morning we will explore value stream mapping (VSM). It is a Lean problem solving method designed to make process “waste” visible, so you can eliminate it. This is a hands-on class. We will be asking you “what process bugs you”, and create a VSM together. This course will give you a different way to solve problems within your company.

The afternoon will provide delegates a session on target value design (TVD). This is a process where all stakeholders collaboratively produce a design that provides the best value. It is done by evaluating design against the budget, and the target values of the customer. This course will help you better define target value from your customer’s perspective.

12:00 - 13:00 — Lunch

Grand Ballroom Foyer

13:00 - 14:45 — ACG Lean Construction Education Program – Unit 3: Lean Workstructuring & Unit 4: The Last Planner® System – Sold Out

Art Winslow

Grand Ballroom B

Unit 3: Lean Workstructuring is the first of two units that introduces the Last Planner® System (LPS). This system was developed by the Lean Construction Institute (LCI) to plan projects in a way that produces predictable workflow and rapid learning. This half-day, instructor-led course describes the process of Lean Workstructuring. Following this course, you will be able to:

  • Apply the methods and tools utilized in pull planning;
  • Describe the concept of Lean Workstructuring;
  • Outline the desired outcomes of Lean Workstructuring;
  • Describe the characteristics and application of the LPS.

Unit 4: The Last Planner® System (LPS) is the second of two units introducing the LPS. This system was developed by the Lean Construction Institute (LCI) to plan projects in a way that produces predictable workflow and rapid learning. This half-day, facilitator-led course shows how to conduct make-ready and weekly work planning sessions. Following this course, you will be able to:

  • Apply the LPS on a project;
  • Hold make-ready and weekly work planning sessions; and
  • Calculate, track and analyze percent plan complete for a project.

13:00 - 14:45 — Advanced Lean Boot Camp – Sold Out

Eric Lusis
David MacKay

Junior Ballroom ABCD

Are you wondering how you can use Lean thinking in your organization or on a project? The design and construction industry is seeing reduced costs, improved profitability, improved schedule reliability and increased employee engagement. The Lean community is also seeing these benefits for owners and service providers.

This one-day bootcamp will help you gain a clear understanding of what Lean is all about. By the end of the day, you will have a better understanding of flow efficiency, value, waste, pull and the value stream. You will see how principles and behaviors such as collaboration, continuous improvement and respect for people drive the Lean processes and supply chains. And you will be introduced to several methods and tools available to apply a Lean solution.

13:00 - 14:45 — Choosing by Advantages

Paz Arroyo
David Long

Grand Ballroom C

When applied appropriately, choosing by advantages (CBA) allows for visual and transparent decision making. It also aligns with the desired values and culture of Lean/IPD and allows teams to emphasize a project’s value to its stakeholders (customers and clients). With CBA, decision makers can reach consensus, focus on outcomes, and understand all of the factors considered during the decision-making process.

13:00 - 14:45 — Dojos to Lean Leadership / unConference

Parksville

Dojos to Lean Leadership looks into why most organizations fall short of becoming Lean. Few organizations ever adopt kaizen thinking as their habit. Dojo teaches you this approach — develop kaizen mastery at the place where you perform your work. You will learn to bring Dojo to your work. Dojo is a global cultural shift to a practice-based mindful development of yourself, your relationships with your peers, colleagues and clients.

Afternoon’s unConference is not your parents’ conference! The session topics and activities are proposed by the attendees. An unConference provides an opportunity for every attendee to be a participant in shaping and leading the event. Be prepared to get involved and meet people. Major themes reflect the backgrounds and interests of the participants. You might participate in sessions about technology, Lean theory, challenges, problem solving, innovative practices and more.

13:00 - 02:45 — Value Stream Mapping / Target Value Delivery

Brian Aasman
Murray Guy
Jack Avery
Robert Croft

Grand Ballroom A

In the morning we will explore value stream mapping (VSM). It is a Lean problem solving method designed to make process “waste” visible, so you can eliminate it. This is a hands-on class. We will be asking you “what process bugs you”, and create a VSM together. This course will give you a different way to solve problems within your company.

The afternoon will provide delegates a session on target value design (TVD). This is a process where all stakeholders collaboratively produce a design that provides the best value. It is done by evaluating design against the budget, and the target values of the customer. This course will help you better define target value from your customer’s perspective.

14:45 - 15:00 — Break

Junior Ballroom Foyer

15:00 - 17:00 — ACG Lean Construction Education Program – Unit 3: Lean Workstructuring & Unit 4: The Last Planner® System – Sold Out

Art Winslow

Grand Ballroom B

Unit 3: Lean Workstructuring is the first of two units that introduces the Last Planner® System (LPS). This system was developed by the Lean Construction Institute (LCI) to plan projects in a way that produces predictable workflow and rapid learning. This half-day, instructor-led course describes the process of Lean Workstructuring. Following this course, you will be able to:

  • Apply the methods and tools utilized in pull planning;
  • Describe the concept of Lean Workstructuring;
  • Outline the desired outcomes of Lean Workstructuring;
  • Describe the characteristics and application of the LPS.

Unit 4: The Last Planner® System (LPS) is the second of two units introducing the LPS. This system was developed by the Lean Construction Institute (LCI) to plan projects in a way that produces predictable workflow and rapid learning. This half-day, facilitator-led course shows how to conduct make-ready and weekly work planning sessions. Following this course, you will be able to:

  • Apply the LPS on a project;
  • Hold make-ready and weekly work planning sessions; and
  • Calculate, track and analyze percent plan complete for a project.

15:00 - 17:00 — Advanced Lean Boot Camp – Sold Out

Eric Lusis
David MacKay

Junior Ballroom ABCD

Are you wondering how you can use Lean thinking in your organization or on a project? The design and construction industry is seeing reduced costs, improved profitability, improved schedule reliability and increased employee engagement. The Lean community is also seeing these benefits for owners and service providers.

This one-day bootcamp will help you gain a clear understanding of what Lean is all about. By the end of the day, you will have a better understanding of flow efficiency, value, waste, pull and the value stream. You will see how principles and behaviors such as collaboration, continuous improvement and respect for people drive the Lean processes and supply chains. And you will be introduced to several methods and tools available to apply a Lean solution.

15:00 - 17:00 — Choosing by Advantages

Paz Arroyo
David Long

Grand Ballroom C

When applied appropriately, choosing by advantages (CBA) allows for visual and transparent decision making. It also aligns with the desired values and culture of Lean/IPD and allows teams to emphasize a project’s value to its stakeholders (customers and clients). With CBA, decision makers can reach consensus, focus on outcomes, and understand all of the factors considered during the decision-making process.

15:00 - 17:00 — Dojos to Lean Leadership / unConference

Parksville

Dojos to Lean Leadership looks into why most organizations fall short of becoming Lean. Few organizations ever adopt kaizen thinking as their habit. Dojo teaches you this approach — develop kaizen mastery at the place where you perform your work. You will learn to bring Dojo to your work. Dojo is a global cultural shift to a practice-based mindful development of yourself, your relationships with your peers, colleagues and clients.

Afternoon’s unConference is not your parents’ conference! The session topics and activities are proposed by the attendees. An unConference provides an opportunity for every attendee to be a participant in shaping and leading the event. Be prepared to get involved and meet people. Major themes reflect the backgrounds and interests of the participants. You might participate in sessions about technology, Lean theory, challenges, problem solving, innovative practices and more.

15:00 - 17:00 — Value Stream Mapping / Target Value Delivery

Brian Aasman
Murray Guy
Jack Avery
Robert Croft

Grand Ballroom A

In the morning we will explore value stream mapping (VSM). It is a Lean problem solving method designed to make process “waste” visible, so you can eliminate it. This is a hands-on class. We will be asking you “what process bugs you”, and create a VSM together. This course will give you a different way to solve problems within your company.

The afternoon will provide delegates a session on target value design (TVD). This is a process where all stakeholders collaboratively produce a design that provides the best value. It is done by evaluating design against the budget, and the target values of the customer. This course will help you better define target value from your customer’s perspective.

LCI-C Conference Agenda for April 25, 2018

07:00 - 17:00 — Registration

Grand Ballroom Foyer

07:30 - 08:00 — Breakfast

Grand Ballroom D

08:00 - 08:15 — Opening Remarks

Grand Ballroom BC

08:15 - 09:15 — Keynote – Sufficiency vs. Efficiency – What is Enough?

Lloyd Alter

Grand Ballroom BC

The theme of this conference is “reducing waste and working smarter”. The American environmentalist Alex Steffen noted: “There is no such thing as waste, just useful stuff in the wrong place.” As always, you can have too much of a good thing. The current climate crisis is a crisis of waste – of using too many resources and generating too much CO2. Useful stuff if you don’t have too much of it. Our societal problems today are almost entirely problems of waste in the wrong place. We are not going to resolve them simply by incremental increases in efficiency; instead, we have to start thinking of sufficiency – making smart choices about what we actually need and using less of everything. This presentation will look further at what happens when one thinks sufficiency vs. efficiency.

09:30 - 10:15 — Pushing Rope – Implementing Lean as a Subtrade

Michael Euteneier
Justin Henderson
Jason Marquardt

Grand Ballroom BC

This presentation is related to increasing value, reducing waste, and working smarter together because it will share tangible examples of driving Lean across a subtrade. It will touch on the challenges of implementing change when the common belief is “If it ain’t broke, don’t fix it” and how to drive Lean processes when the other project team members are not on board.

09:30 - 10:15 — Tales from a Lean Coach: Changing Habits and Accelerating Performance using Kata

Carla Ciepliski

Grand Ballroom A

The study and practice of Kata is deeply embedded within Lean philosophy and management. If you have seen Karate Kid, this is demonstrated in the car waxing scene where repetitive tasks build muscle memory which leads to the desired karate skill. Shifting focus to our corporate world, this is a tactic that leaders are leveraging to influence and accelerate the necessary shift in behaviors to achieve sustainable performance improvements across the enterprise.

10:15 - 10:45 — Break & Exhibit Learning Opportunities

Grand Ballroom D

10:45 - 11:30 — The Underlying Drivers to Integrated Lean Project Delivery, and the Prerequisites to Its Successful Application

Ghazal Ebrahimi

Grand Ballroom A

Integrated Lean project delivery (ILPD) is believed to have the potential to revolutionize the practices and project outcomes in the architecture, engineering, and construction (AEC) industry. However, little research has been done to understand the drivers, practical considerations, implementation challenges and prerequisites to successful ILPD. The answers to these questions were explored in 39 semi-structured interviews with key industry stakeholders across the U.S. and Canada.

10:45 - 11:30 — The Alignment Session – Building Trust and Increasing Performance

Nick Bockstael
Alain MacNair
Cale McComb

Grand Ballroom BC

The Alignment Session was designed to bring project teams together. It was originally created in the middle of a project shortly after a change in key project team members. The Alignment Session focused on creating a clear understanding between project team members by asking questions, having a collaborative discussion and tying everything back to how we can focus on our successes and eliminate our challenges by using Lean principals.

11:45 - 12:45 — Lunch and Exhibit Learning Opportunities

Grand Ballroom D

13:00 - 13:45 — Continuous Improvement is Better than Delayed Perfection: Innovative Ways BIM Can Contribute to Lean Construction

Dan Doherty

Grand Ballroom A

As far as buzzwords go, both Lean and building information modelling (BIM) get thrown around more than memes on Facebook. Neither are humorous but both will be fundamental in transforming the design and construction industry into a more sustainable practise. This session will cover some Lean basics such as the eight types of waste and how they relate to construction as well as show some tangible ways BIM can be used to reduce process and material waste.

13:00 - 13:45 — Big Savings through Collaborative and Transparent Decisions

Paz Arroyo
David Long

Grand Ballroom BC

This session covers collaborating on design decisions to create a reliable design process in the context of a complex ground up campus project with team members participating remotely across the world. As coaches, we supported a design team to implement an innovative design decisions process based on A3 problem solving, the choosing by advantages (CBA) decision-making method and target value design (TVD) principles. The savings were big: 11% of cost reduction, increased value for the owner and better alignment of project members.

14:00 - 14:45 — Personal Kanban

Darren Becks

Grand Ballroom A

14:00 - 14:45 — How to Lead with Lean in the Field

Jen Hancock

Grand Ballroom BC

The use of last planner® system (LPS) has been extensive and has required a lot of on-boarding for trades. We’ll show how our field drove this initiative and how our company supports LPS onsite for success.

14:45 - 15:15 — Break & Exhibit Learning Opportunities

Grand Ballroom D

15:15 - 16:00 — Toyota Kata for Lean Construction

Marc-Olivier Legentil, M.Sc.

Grand Ballroom A

In Lean construction, it is important to go beyond the tools – getting the spirit behind the tool is critical to success. After this session you will understand the role of improvement and coaching routines called Kata to make Lean operational and more efficient.

15:15 - 16:00 — Lean Construction on the Gemba – Lean Implementation for Trades

Paul Blaser
Mike Weishaar

Grand Ballroom BC

This presentation will show how trades can build on the power of LPS and 6WLA to establish the just-in-time pillar of a Lean system, and then use the tools of Jidoka (the Automatic Triggering of Error) to fix problems in productivity, plan in greater and more specific detail for the Gemba work, including the use of fishbone diagrams to produce a task card with the manpower, materials, machines (tools) and methods (lessons learned) for each daily task.

16:15 - 17:00 — Owners’ Panel

Grand Ballroom BC

16:15 - 17:00 — Schedule and Budget Certainty through an Ever-Changing Project

Mo Ettehadieh
Bill Katsiroumpas
Jason Mooney
Lamis Youssef

Grand Ballroom A

A case study of how Lean integrated design-build project delivery was successfully employed to the University of Guelph Reynolds building renovation project. The objective was to reduce waste in time, work and money as well as improve reliability and effectiveness through collaborative teamwork and certainty in cost and schedule.

17:00 - 18:30 — LCI-C Reception

Grand Ballroom D

Sponsored by

LCI-C Conference Agenda for April 26, 2018

07:00 - 17:00 — Registration

Grand Ballroom Foyer

07:00 - 08:00 — Breakfast

Grand Ballroom D

08:00 - 08:30 — LCI-C Annual General Meeting

Grand Ballroom BC

08:45 - 09:30 — Marrying Lean & VDC Principles – Success Stories & Challenges, a Panel Discussion

Kate Kirwan

Grand Ballroom BC

During their over a decade-long Lean journey, Turner Construction Company has discovered that virtual design and construction (VDC), which uses building information modelling (BIM) to plan, organize, design and visualize construction activities, is a key tool to resolve productivity issues.

08:45 - 09:30 — Lean Journey and Lessons Learned – Kinetic Construction

Trevor Coyle
Tom Plumb

Grand Ballroom A

09:45 - 10:15 — Break and Exhibit Learning Opportunities

Grand Ballroom D

10:15 - 11:00 — Let’s Give This Lean Thing a Try: An Owner and Team Perspective

Justin Henderson
Jason Marquardt
Dorian Fortier
Darrell Agopsowicz

Grand Ballroom BC

This session unveils the challenges of an owner taking on Lean construction for the first time while trying to partner with a newly-assembled cross-functional project team. Hear various stakeholders’ perspectives on using Lean principles to deliver value and enhance productivity and learn practical applications of Lean principles, behaviours, and tools.

10:15 - 11:00 — Recognizing Agents of Change, Champions of Performance

Ron Cruikshank
Heather Morgan
Murray Guy

Grand Ballroom A

Discover who are the unsung heros of Lean project delivery in the following categories: TEAM performance, best strategies for sustainable team health, best 5-star project performance in 2017, VALUE creation; INNOVATION in application of Lean methods and tools, COLLABORATION award of championship performance, Lean Unsung Hero, best use of TECHNOLOGY, and Top Gun Lean FACILITATOR.

11:15 - 12:00 — Triple Bottom Line – Lean from an Owner’s Perspective

Dennis Cuku

Grand Ballroom BC

11:15 - 12:00 — “How I Failed in Lean”: A Leadership Story

Bob Robinson

Grand Ballroom A

Navigating a continuous improvement or Lean culture as a leader is complex to say the least. It feels like a dance, dealing with a paradox of behavior. It causes you to examine your leadership style, habits and actions: how to communicate, how to delegate and how to manage. Only by examining failures in our organization and problem-solving them to the roots, can we see how to improve our approach and navigate to successful outcomes.

12:00 - 13:00 — Lunch and Exhibit Learning Opportunities

Grand Ballroom D

13:00 - 13:45 — Mastering Lean Leadership with Katas

Grand Ballroom BC

13:00 - 13:45 — Lean Has Changed Our Business

Steve Robinson

Grand Ballroom A

14:00 - 14:45 — Design Value to Eliminate Waste

Art Winslow

Grand Ballroom A

14:00 - 14:45 — Use a Lean Approach in Your Lean Program – Working Smarter to Get Better Results

Paul Frolick
David MacKay
Mike Steacy

Grand Ballroom BC

What are some of the considerations that will help you get better results as you go about developing your Lean organization? Learn many simple things you can easily put into practice and what to avoid. The presentation will include examples of successes and failures from PCL project teams, districts and the entire organization in their efforts to become a Lean organization.

14:45 - 15:15 — Break and Exhibit Learning Opportunities

Grand Ballroom D

15:15 - 16:30 — Keynote – “Master These 3 Human Behavior Basics to Create the Change You Want”

Pat McNamara

Grand Ballroom BC

Pat McNamara is kicking off his keynote with a promise: all of us will leave Vancouver with new tools to support our efforts in becoming more effective in leading change, specially helping us all drive Lean construction adoption. Pat comes from the “Mad Men” era of advertising. He has 40 years of know-how in bringing highly disruptive products to market: from microwave ovens to Apple’s first OEM deal and to genetic testing to predict/prevent cancer. He knows a thing or two about change and how bloody hard it can be to change human behavior. Pat will discuss how decisions actually get made, whether that ‘meeting-of-the-minds’ conversation we’re having is really a meeting of the minds, and whether all that data we shove at people [54% planning reliability] support change.

16:30 - 17:00 — Conference Plus/Delta & Closing Remarks

Grand Ballroom BC